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Shipping & Delivery
Delivery times depend on when an order has been placed. If an order is placed Mon-Fri (excluding Public Holidays) the order will be dispatched within 1 working day after the order was received. For orders made on Sat-Sun and Public Holidays, the order will be dispatched 24 hours after the following working day. Jasmin Organics endeavours to dispatch any orders in a timely manner. We use Australia Post as our delivery system. To ensure customer satisfaction we have included different delivery options at checkout.
Privacy & Security
Jasmin Organics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement. Jasmin Organics may change this policy from time to time you should check our Privacy Policy page from time to time to ensure that you are happy with any changes.
Returns & Replacements
Jasmin Organics ensures only the best skincare products are available to you. If you are unhappy with your purchase or if the product you have received is faulty in anyway, please contact us with your order number, order date and topic of concern. We will review each case on an individual basis.
The majority of our online orders are shipped within 1-2 business days after the order has been placed. After placing an order you will receive an e-mail containing shipment details and your tracking number. To track your order, click on the tracking number located near the bottom of the e-mail.
Payment, Pricing & Promotions
Occasionally offers promotions through e-mails, catalogs, and advertisements. Offers and promotions are restricted to Terms & Conditions, please see individual offer or promotion for more information. Jasmin Organics must receive full payment of goods before products are dispatched. Jasmin Organics reserves the right to change pricing and/or promotions at their own discretion.
Viewing Orders
To view your online order you must be signed into your account. If you are experiencing any technical difficulties or you cannot sign into your account, please visit our Technical Difficulties page for more information.
Updating Account Information
To update your account information, please contact us by email or phone. We will assist you within 24 Hours.